How to Update Customer Segments During Field Visits Easily
Field teams interact with customers almost every day, but handwritten notes or manual entries usually lead to delays and outdated information. When updates are captured on-site with GPS validation using platforms like MAPOG, customer segments stay fresh, accurate, and instantly visible on the central dashboard. Managers no longer wait for follow-ups—they get reliable insights the moment data is submitted. Core Idea Refreshing customer segments during field work keeps databases clean and trustworthy. Admins can design templates with custom fields and survey questions, and field users can update assigned customers directly through the mobile app. This setup supports verification, segmentation, service checks, and quick feedback collection across multiple domains. How It Works Start within Mobile Data Collection and create a well-labeled project. Build a point-based form and include fields like Customer Name, Category, Segment Type, Address, Comments, and Last Interaction Date. Add ver...